Heap Reviews & Product Details

Heap was extremely simple to set up. It required minimum setup from our dev team. Once I had the events and properties in place, I was able to seamlessly create dashboards to keep track of a user's journey. The icing on the cake was seeing a video of a user performing actions on our platform. It gives us a direct look into seeing where a customer struggled and faced friction. This was instrumental in our new UX/UI revamp project. Review collected by and hosted on G2.com.

Although I got accustomed to the platform fairly quickly, it took a week or two to ensure the correct events were set up. The auto-captured and labeled events were not that accurate and confusing. We resorted to using the API to see our custom events. Review collected by and hosted on G2.com.

It is really intuitive! The ui is easy enough I was able to pull useful dashboards without any previous knowledge. I know it capable of much more since I have seen colleagues do complex analysis with the available data... Review collected by and hosted on G2.com.

Nothing in particular. I do wish it came with some basic general usage dashboards so you need to start from scratch. Review collected by and hosted on G2.com.

I love how thorough it is in capturing all user interactions and how easy it is to obtain meaningful insights on them, even for scenarios we hadn't previously identified as problematic. Review collected by and hosted on G2.com.

Not much... Maybe I'd like for my user session to persist longer. Sometimes I would leave a couple of tabs open with some charts that I'm working on, and when I come back later on, or perhaps even the next day, it forces me to sign in again. Review collected by and hosted on G2.com.

It is easy and intuitive when labelling events and buttons and easy to conduct analysis later on it, which provides a tonne of value. Review collected by and hosted on G2.com.

When trying to label an event, if I need to click on a number of pages to get to the menu I have to select 'navigate' before every click otherwise it always assumes what I'm clicking is the event I want to measure. This could be improved to stay on navigate until I select the option to track that feature. Review collected by and hosted on G2.com.

Heap is an absolute game-changer in the world of digital insights! Its comprehensive platform provides a bird's-eye view of your customers' digital journeys, allowing you to make informed decisions that significantly enhance conversion rates, boost retention, and ultimately, delight your customers. With Heap, you'll experience streamlined analytics that pave the way for quick, data-driven improvements, making it an invaluable tool for businesses aiming to excel in today's digital landscape Review collected by and hosted on G2.com.

The trends I feel still needs tweaking.. Review collected by and hosted on G2.com.

It makes retrieving quick insights really easy, it connects to Redshift and S3 very simply, allowing me to digest large datasets in a different enviroment for lightining fast internal user dashboard experiences. Heap Support provides an excellent service that is quick, personalized and full of screenshots and relevant links. Review collected by and hosted on G2.com.

Its snapshots feature needs more improvement for our use-cases. It only captures data immediately available, not live data that takes a second to load. Review collected by and hosted on G2.com.

Once you integrate Heap into your platform, it will start giving you immediate feedback and storing the data since that very first moment without you having to do anything else. Heap's support, education and community teams are amazing and will quickly help you out get the information that you need. Review collected by and hosted on G2.com.

Since it only tracks Frontend interactions it has its limitations and you will always need to have a second tool for tracking the backend. They're also still on their way to embed their charts outside of Heap, but fingers crossed they will get there soon! Review collected by and hosted on G2.com.

The Heap team is great - very supportive and good technical expertise. The product is very robust in its capabilities - it can handle more complex data than other product analytics tools out there like Pendo or Mixpanel. The price point was also more aggreable than a tool like Amplitude. Review collected by and hosted on G2.com.

If you are looking for a product analytics tool that provides in-app surveys, Heap is not the tool for you. They do not provide that, and it would be nice if they did. But if you have complex telemetry and surveys are not your top priority, Heap is a great tool. They do partner with in-app survey tools with native integrations with Heap. Review collected by and hosted on G2.com.

The ability to create KPI's and insights from a large set of data is unique, and provides a functionality that is almost impossible to replicate without a significant amount of effort in a homegrown solution. Review collected by and hosted on G2.com.

The biggest downside is how quickly events can pile up and create goverance problems without someone dedicated to currating the events. Review collected by and hosted on G2.com.

I love how Heap can provide so many insights and when you think it has all the features, there is something new introduced in Beta and we get the first opportunity to use it! Also, it is very user friendly. It has amazing customer support and love that it can integrate with other tools like Medallia etc. Review collected by and hosted on G2.com.

Need to better define events and get them validated so we don't create duplicates and teams have lesser confusion. Review collected by and hosted on G2.com.